acb99 Privacy Policy

0 Introduction

acb99 (hereinafter referred to as "we", "our", or "the platform") is a trusted online betting and casino service operating in Bangladesh. We place the highest importance on the privacy of our users (hereinafter referred to as "you" or "user").

This privacy policy explains what personal information acb99 collects, how that information is used, how long it is retained, and what rights you have. By using the acb99 website or services, you are considered to have given your consent to the terms of this privacy policy.

1 Information We Collect

We collect various types of information during registration and use of services on acb99. This information is necessary to improve our service quality and ensure the security of your account.

1.1 Identity Information

Information we collect when opening an account:

• Full name (Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Valid national identity card number or passport number
• Email address
• Mobile number

1.2 Financial Information

We store the following financial information to process transactions:

• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• Deposit and withdrawal history
• Transaction amounts and dates
• Wallet balance information

1.3 Technical Information

When you visit our website, the following information may be collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system
• Pages visited and duration
• Information collected through cookies and similar technologies

1.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we store gaming history, bet amounts, win and loss records, and session duration.

2 Purpose of Information Use

acb99 uses collected information for specific and legitimate purposes. We never use your information unnecessarily or without reason.

2.1 Service Operations

• Creating and managing accounts
• Processing deposit and withdrawal transactions (minimum deposit ৳300, minimum withdrawal ৳500)
• Providing bonuses and promotional offers
• Providing customer support

2.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting and investigating suspicious activity
• Preventing financial fraud and money laundering
• Ensuring age verification (21+ years)

2.3 Legal Compliance

We may be required to store and process your information in order to comply with applicable laws and regulations. This includes following anti-money laundering (AML) rules and directives from competent authorities.

2.4 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Using data to develop new games and features
• Providing personalized gaming recommendations

3 Information Sharing and Disclosure

acb99 never sells your personal information to third parties. However, information may be shared in a limited way in the following cases:

3.1 Service Partners

Necessary information may be shared with trusted service providers who work with us on payment processing, technical infrastructure, customer support, or fraud prevention. All such partners operate under strict confidentiality agreements.

3.2 Legal Requirements

We may disclose necessary information in response to court orders, lawful requests from government authorities, or to fulfill legal obligations.

3.3 Corporate Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new owner. However, users will be notified in advance in such cases.

4 Data Security Measures

acb99 follows modern technology and strict practices to protect your personal and financial information.

4.1 Encryption Technology

All data transfers on our platform are secured through SSL (Secure Socket Layer) encryption technology. This means all information transmitted between your browser and our servers is encrypted, making it nearly impossible for third parties to read.

4.2 Access Control

• Only authorized personnel can access user information
• All staff are provided with privacy and security training
• Strong passwords and two-factor authentication are used for database access

4.3 System Security

• Regular security audits are conducted
• Firewalls and intrusion detection systems are used
• Server data is regularly backed up
• Suspicious activity is automatically monitored

5 Data Retention Period

acb99 retains user information only for as long as necessary. The retention period is determined based on the following factors:

5.1 Active Accounts

All information is retained while your account remains active. This is necessary to provide services and maintain transaction records.

5.2 After Account Closure

Even after an account is closed or deactivated, information may be retained for a specified period to meet legal obligations. Financial transaction records are generally kept for a longer term as this is legally required.

5.3 Cookie and Tracking Information

Session cookies are deleted when the browser is closed. Persistent cookies are removed at the end of their set period or when manually deleted.

6 Cookie Policy

Cookies and similar technologies are used on the acb99 website to provide the best experience.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, storing security tokens, and running the core functionality of the platform. Without them, the website will not work properly.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection) and personalized settings. They make your experience more convenient.

6.3 Analytics Cookies

These cookies collect statistical information to understand how users use our site. This information helps improve service quality and is generally processed anonymously.

6.4 Cookie Controls

You can control or decline cookies at any time by changing your browser settings. However, please note that disabling essential cookies may prevent some platform features from working properly.

7 Your Rights

acb99 users retain the following rights regarding their personal information:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We are required to inform you within a reasonable time.

7.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected or updated.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will review your request within a reasonable time.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

8 Protection of Minors

acb99 strictly prohibits persons under the age of 21 from participating on the platform. We do not intentionally collect personal information from minors in any way.

We try to enforce this condition through age verification at registration. If we become aware that information about a minor is held by us, we will immediately close that account and delete the relevant information.

9 International Data Transfers

acb99 is primarily a Bangladesh-focused service. However, for the operation of technical infrastructure, information may in some cases be processed on international servers.

We ensure that any international data transfer is carried out under adequate security measures and complies with applicable data protection standards. All third-party service providers are committed to providing the same level of privacy protection.

10 Policy Changes

acb99 reserves the right to change or update this privacy policy at any time. Changes will take effect as soon as they are published on this page.

For important changes, we will send a notice to your registered email or display a notification on the platform. Continued use of the platform after updated policies are published will be considered your consent to the new policy.

We recommend that you visit this page regularly to stay informed about any new changes.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our support team is always ready to help you.